Windows Black Screen Troubleshooter
You can use the Microsoft Online Black Screen Troubleshooter to fix Black or Blank screen issues on Windows 11/10 computers. The Troubleshooter will look at the following areas:
Display Adapter driver update issuesIssues with recent Windows Updates or installationsConnection problems with your screen.
You may need to boot your Windows in Safe Mode if asked to do so by the wizard.
Once your open the Online Black Screen Troubleshooter page, you will be asked a few questions that will help the wizard walk you through the process of troubleshooting – like when are you seeing the Black Screen?
Before signing inAfter signing inAfter restarting, is Windows stuck on signing out screen with a blue spinning circle?
In the first two cases, you need to press WinKey+Ctrl+Shift+B keyboard shortcuts to restart your Display driver and see if that works. If this first step does not help, then the Troubleshooter will hand-hold you and walk you through the steps required to fix your issue.
How do I troubleshoot a black screen?
The suggestions offered could be any of the following and more, depending on when you are seeing the Black screen:
Check your connectionsRemove third-party antivirus softwareTroubleshoot in clean bootMake sure that Windows supports your graphics cardUse a Windows Key sequence to wake the screen.Try to open Task Manager to restart Windows ExplorerRoll back the display adapter driverUninstall your display adapter driverUse System RestoreUninstall recent Windows UpdatesRestart your deviceUnplug unnecessary USB equipmentTroubleshoot Windows Update issues
We hope you find this online tool useful. Visit microsoft.com here to get started. TIP: If your PC is stuck on Black Screen then this post offers more suggestions to fix Black Screen of Death problems. Moreover, these posts cover specific Black or Blank screen scenarios here, and offer troubleshooting steps you can follow to fix them:
What do I do if my computer turns on but the screen stays black?
If your Windows computer turns on but the screen stays black, press WinKey+Ctrl+Shift+B and see if that helps. If it does not help, then you may need to restart your PC into Safe Mode or the Advanced Startup Options screen or use a Windows installation media to boot your computer, in order to be able to troubleshoot further as mentioned in this post. In case you did not know, Microsoft also offers an online Blue Screen Troubleshooter to help fix BSOD errors.
